What your service
learned this week.
Patterns, friction and demand — without reading every chat.
+7 points after the new booking flow
INTENT VOLUME2,840 conversations
MONTUEWEDTHUFRISATSUN
01 · OPPORTUNITY
Pricing questions peak after 20:00.
Add a guided calculator before handoff.
02 · FRICTION
12% abandon on date selection.
Show timezone before available slots.
03 · MOMENTUM
Human handoff is 31% faster.
Context briefs remove repeated questions.